Callwhere® can help you answer these questions:

Are my sales reps making phone calls to customers? Friends?
Are they returning customer calls?
How many hours of my time is John spending talking to his girlfriend?

If you can manage activity, you can get results.

Maximize your advertising dollar by tracking the effectiveness of each advertisement you place
Place different phone numbers for each ad and use DNIS reports to find which ads bring in the most customers.

Callwhere® also lets you track calls by department and evaluate your telephone needs (so there are no busy signals and no unnecessary phone lines).