Misuse & Abuse Identification
How much time do your employees spend making personal calls?
How much is this activity really costing your company?
What about payroll related expenses?
When your employees are on your time, you want to know how that time is being spent.
Callwhere will help detect and eliminate call misuse & abuse.
Customer Service Evaluation
What are peak times for incoming call traffic?
Wouldn’t it be helpful to know how many calls your customer service department is receiving?
How about the duration and caller id for those calls?
Callwhere can assist in recovering missed sales opportunities and provide valuable information
that can assist you in staffing, training, and evaluating customer service personnel.
Activity Verification
Do you have inside sales staff? If so, how do you measure their daily performance?
Are they making enough prospecting calls, receiving return calls, or placing follow-up calls?
Callwhere can provide you with call summary and detailed reports to keep track of such calls.
Cost Allocation / Billing
Do you need to allocate, bill back, or resell telephone-related expenses?
Callwhere flexible call pricing program can be configured to simulate your pricing plan.
Set budgets by allocating telephone network expenses by departments or cost centers.
Utilize account codes to bill back clients for telephone consultation.
Provide hotels guests, hospital patients, or tenants w/ individualized bills.
System Diagnostic
How many phone lines are needed? Are all of the lines working? Are more lines needed?
Callwhere traffic reports can identify circuits that are under used, busy, or not working at all.