• Call Center Productivity & Training

  • Schedule personnel and telephone usage based on the time(s) of day you receive the most calls

  • Determine whether your inside sales staff is maintaining sufficient call volume

  • Analyze average call duration to KTS the training needs of customer service personnel

  • Call Misuse and Abuse Prevention

  • Identify personnel who are abusing or misusing your phone system, or spending too much time on the Internet

  • Bill-back or Resale Telephone Expenses

  • Allocate or bill back telephone related expenses to departments, independent contractors, or clients

  • Manage and Monitor Communication Infrastructure

  • Eliminate rarely used circuit or trunks

  • Identify failed circuits or trunks

  • Disputes and Security

  • Substantiate communication related disputes

  • Identify inbound and outbound security breaches

  • Recover Missed Sales Opportunities

  • Provide the names and numbers of parties who call in after hours (dependent on service provided by your phone company and the capabilities of your phone system)

  • Analyze Advertising Expenditures

  • Identify the source of your advertising inquiries (dependent on the capabilities of your phone system to generate DNIS data, and the service provided by your long distance provider)