• This application is responsible for collecting and processing call records sent by the phone system via tcpip / file / serial connection
• Toll fraud alert email setup
• 911 alert email setup
• Tech support file transfer
• About: phone system / serial number / install date / version / last update

• Setup Email Server – Setup/test SMTP server authentication info
• Setup IP/COM Port – Modify SMTP interface (serial port, TCP/IP, or file)
• Com Port Checkout – Test COM port settings
• Select Phone System – Select from over 100 phone systems
• Call Options – Set costing, toll fraud, call validity, local area codes, auto options
• SMDR Formats – Manually set call record format and positioning
• View CDR – View current call records (processed, unprocessed, text file, or all records)
• Call Types – Set indicators for different types of call records
• Dialed Number Filters – Filter outbound calls by PIC code, Centrex code, trunks requiring a “1″
• Exclude CDR Filters – Filter unwanted call records
• Setup Multiple Line SMDR – Modify positioning of call records using more than one line
• Install Key Drivers – Update the security dongle drivers

System Information

• View System Information – View all kinds of system parameters
• View CDR – View current call records (processed, unprocessed, text file, or all records)
• View Processed Calls – View processed calls in the database
• Backup Configuration – Backup system configuration files
• Restore Configuration – Backup system configuration files
• System Log – View application events for troubleshooting

Features Setup

• Trunk Traffic Monitor – Setup trunk traffic monitor thresholds

Call Management

• Process Calls – Process call records in the database
• Archive Calls – Save raw call records to a compressed archive
• Retrieve Calls – Retrieve previously archived call records
• Delete Calls – Delete calls from the database
• Text File Processor – Process CDR text files

Organization Files

• Companies – Organize extensions by company
• Cost Centers – Organize extensions by cost center
• Locations – Organize extensions by location
• Departments – Organize extensions by department
• Divisions – Organize extensions by division

Telephone Information

• Stations – Add/edit/update station #, name, title, comments, set as auto-attendant
• Trunks – Add/edit/update trunk (line) #, group, cost per minute, centrex code
• Trunk Groups – Assign trunks to a group
• Account Codes – Set name/number for reflection in reports
• Alert Numbers – Set name/number for reflection in reports
• DNIS Numbers – Add/edit/update to track advertisement campaigns
• Matter Codes – Set name/number for reflection in reports

System Options

• Process Calls Summary – View total processed calls in the database
• System Application Options – Set costing, toll fraud, call validity, local area codes, auto options
• Backup Organization Files – Backup or restore organization settings
• Password Security – Set a password for all Callwhere modules
• System Log – View application events for troubleshooting

Organization Reports

• Phone Directory – Listing of extensions by name/number
• Account Codes – Listing of clients w/ assigned account codes
• Alert Numbers – Listing of all the alert numbers in the database
• Companies – Listing of all companies
• Cost Centers – Listing of all cost centers
• Departments – Listing of all departments
• Divisions – Listing of all divisions
• DNIS Numbers – Listing of all DNIS numbers by name
• Locations – Listing of all location
• Stations – Extension listing by selected options
• Trunks – Listing of trunks, grouping, avg. cost info
• Trunk Groups – Listing of all trunk groups and their info

Caller ID Reports

• Caller ID listing
• Most frequent callers (+drill down)
• Incoming calls by area code
• Incoming abandoned calls

Call Accounting Reports

• Quick View
• Print Outs
• Charts

Show Me Wizard

• All calls longer than…
• Incoming calls longer than…
• Outgoing calls longer than…
• All calls to specific area code
• International calls
• All calls between midnight & 6am
• All calls between 6pm & midnight
• Emergency calls (911)
• Directory assistance calls

Database Maintenance

• Repair Database – Repair corrupted databases
• Compact Database – Compact large databases
• View/Edit Tables – Directly edit application / reports databases
• Database Stats – View name, number of records, file size, and % usage of databases

System Utilities

• View System Log – View application events for troubleshooting
• Reset System Log – Reset system events
• Backup Databases -
• Restore Databases -
• 800 Numbers – Add/edit 800 numbers
• Reset Call Records – This option deletes all call records from the database
• Dump CDR Text File – Save specified date range of call records to a text file
• Dependency Walker – no info