Supports most PBX’s
Callwhere® supports over 180 different phone systems and can be easily configured to interface with others.
User-friendly interface
The intuitive graphical user interface, on-line help screens, and concise documentation makes Callwhere® easy to learn and easy to use!
North American Numbering Plan
The NANP database identifies the city and state for each call. NANP quarterly updates are available for a nominal fee.
Network version available
Up to 256 network users can access the network version of Callwhere® without incurring additional licensing fees.
Unlimited station & trunk capacity
Unlike many other call accounting systems, Callwhere® has no station or trunk capacity limitations.
Automatic or text processing
Call data can be automatically processed when transmitted through a serial connection, or processed off-line if call data is saved in a text file format.
Tracks account and authorization
Bill back calls to customers or users by indexing call records with account or authorization codes.
Track DNIS (Direct Number Identification System)
Measure the effectiveness of an advertising campaign by identifying which number was called on each inbound call.
Supports caller ID and ANI
Many new phone systems provide Caller ID and/or ANI information in the SMDR data stream.
Callwhere® can capture and report both name and number.
Flexible call costing options
Each area code and/or exchange can be configured to cost toll and local calls on a per minute and/or per call basis.
Organization Reporting Format
Organize your reports by divisions, departments, or cost centers to simulate your organization’s hierarchy.
Many standard reports available
View, print, customize, and export over 100 standard reports in over 20 different formats.
Report Scheduler
Our ODBC compliant database provides the ability to use Callwhere® as a front end for other ODBC compliant applications.
Toll Fraud Reporting
All processed calls can be archived to an external file and removed from the database.
Archived files can be retrieved and reprocessed at anytime.
Open Database Connectivity (ODBC)
Callwhere® allows users to schedule reports that can automatically be e-mailed or printed on an hourly, daily, weekly, or monthly basis.
Archive call data to external files
All processed calls can be archived to an external file and removed from the database.
Archived calls can be retrieved and reprocessed any time.
TCP/IP Polling
Collect data from different phone systems at remote offices with the optional “Remote SMDR Collection” program.
Use the Internet or your WAN to transfer the data to the host site. Process the data by using the optional “Remote Site feature”.
911 Notification
Not sure where to direct EMS in the event of an emergency? Callwhere® will immediately identify the station that just placed a 911 call.
External Billing Module
Export call details to property management or time and billing software systems.